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Privacy Policy

Last updated: January 1, 2025

GuestInHouse Association ("we," "our," or "us") is committed to protecting the privacy of our clients and their guests. This Privacy Policy explains how we collect, use, and safeguard information when you use our services, including the MyApp platform.

1. Information We Collect

We may collect the following types of information:

  • Hotel information: Property details, contact information, and account credentials provided during onboarding.
  • Guest usage data: Anonymized interaction data within the app (e.g., features used, content viewed) to improve service quality.
  • Contact form data: Name, email, and messages submitted through our website contact form.
  • Technical data: Device type, browser version, and general location data for app performance optimization.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the MyApp platform and associated services.
  • Respond to inquiries and provide customer support.
  • Send service-related notifications and updates.
  • Analyze usage patterns to enhance the guest and hotel experience.
  • Comply with legal obligations.

3. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

  • To trusted service providers who assist in operating our platform (under strict confidentiality agreements).
  • When required by law or to protect the rights and safety of our users.

4. Data Security

We implement industry-standard security measures to protect your information. The MyApp platform uses encrypted connections (HTTPS/SSL), secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Guest Data & Hotels

Hotels using MyApp are responsible for their guests' personal data collected through the platform. GuestInHouse Association acts as a data processor in this context. Hotels are encouraged to maintain their own privacy notices for guests.

6. Cookies

Our website uses minimal cookies for essential functionality (session management, preferences). We do not use third-party advertising cookies. You can control cookie settings through your browser.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal requirements).
  • Opt out of marketing communications at any time.

8. Data Retention

We retain personal data only as long as necessary to provide our services or as required by law. Account data is deleted within 30 days of service termination upon request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

GuestInHouse Association
Email: privacy@guestinhouse-association.com
Website: guestinhouse-association.com